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Our article which is critical of dating direct
(here) attracts a lot of traffic.
We have had a number of contacts from people, thinking
we are Dating Direct or else they want us to tell them
how to contact Dating Direct for various reasons.
It's pretty astonishing that anyone could mistake
us for Dating Direct, given that the article is so clearly critical
of Dating Direct, and looks nothing like a dating website at all,
but it may mean that for everyone who contacts us, there are many
more who would like to contact Dating Direct to complain
about this.
So, as a service to those folks, this may help.
A check at the Companies' House website made today, gives the address
of Dating Direct as:
DATINGDIRECT.COM LIMITED
27 OLD GLOUCESTER STREET
LONDON WC1N 3XX
Dating Direct contacted us recently (19 Feb 2009) with the following
information:
You can write to them there. Their Customer Services number is:
0800 358 0846
– lines are open Mondays to Saturdays from 9am-5pm. Calls
are free from UK landlines.
To get in touch by email, members must complete
an online contact form, which is located in the ‘Help’
section of the website (along with a list of answers to the most
frequently asked questions). To do this, go to www.DatingDirect.com
and click on the ‘Help’ link at the bottom of the page.
Scroll down, past the topics for the frequently asked questions,
and click on the link that says ‘Didn’t find the answer
to your question?’ Once the contact form has been completed
and sent, we aim to get back with an answer within 48 hours.
If you want to contact trading standards concerning Dating Direct
you may contact the relevant branch here:
City of Westminster
5th Floor
Westminster City Hall
64 Victoria Street
London
SW1E 6QP
t: (020) 7641 1111
f: 020 7641 1702
e: tradingstandards@westminster.gov.uk
w: http://www.tradingstandards.gov.uk/westminster
Getting your Money Back
If you believe that money has been taken from your
card account without your permission, you may contact your card
company and tell them you want to dispute the charge.
This will return the money to your account and will cause the party
who took your money to incur a charge back.
If this happens too often, the card company providing merchant services
will take a keen interest and may withdraw their services, so it
is in any company's interest to avoid charge backs.
Here are some recent contacts from Dating Direct
customers. We cannot verify and so are not responsible for their
accuracy. We simply quote them verbatum.
You
can register your own views and experiences of Dating Direct here
23/10/2007
Dating Direct is a rip off. I signed up for 6 months and
did not want to renew my member ship. I even ticked the "do
not renew" box but they still too the money out of my
account again! I have been on the site and there is no "contact
us" button as far as I can see. I have now used the email
address that Chris used in his correspondence. Well done Chris
totally agree with all what you said in your article.
Email address supplied |
16/9/2007
hi i have been a memeber on DD for nearly a year, but without
success...i decided to cancel my membership last month and
rec;d the confo email etc, but then noticed that i had been
debited with 24.99 again...why is this/
Email address supplied
|
10/9/2007
I too am having problems with DD I cannot now access the
site having signed up as a premier member. Can you advise
which of the two addresses is the one I should complain to
London or Birmingham.
Tricia
Email address supplied |
4/9/2007
The same thing has happened to me. I am going to contact
my bank today.
Email address supplied |
1/9/2007
I desperately want to cancel my dating direct membership
but having spend hours on the site I cannot find the page
that allows me to do it.
Email Address supplied |
28/8/2007
I have also suffered from having 19.99 taken out from my
account without my specific consent for a number of months
after signing for only one month. I am also appalled at the
total inability of anyone to obtain any kind of contact with
these people. I eventually worked out how to cancel this automatic
renewal payment they said I had entered upon (which was without
my consent), and have had them send me an email to confirm
cancellation. However, this has yet another item to click
on to confirm the said cancellation!!!! This is totally ludicrous
since I have cancelled! What is more I am unable to receive
any acknowledgement or comeback when I have clicked on this
email. I am reduced to ringing my bank and doing it from that
end. Hope others have better luck than me.
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| 27/8/2007
I signed up to dating direct for one month but have just
noticed from my bank statments that(stupidly I don't often
check them) that for a number of months money has been coming
out without my asking for them to take it out. How do I contact
dating direct to complain about this?
You can the postal address above.
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| 23/8/2007
Dating Direct are a nightmare be warned you can only contact
them through the post!! No Email no phone!! They also will
keep taking money from your account. This site could be good
but its dodgy YOUR AN IDIOT IF YOU JOIN!!!
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| 17/08/2007
Dear Sirs,
I hope you will be able to help me with my complaint.
I have registered for a period of one month with the above-mentioned
organisation in May of this year. The sum of £24.99
was debitted from my account on 10th May, which sum, I understand,
was applicable for one month only.
I have noticed on my bank statements (my fault in a way, as
a little late) that two sums, respectively £19.99, were
taken from my account, one on 11th June and the other on 18th
July. I only registered for a month in May, and I have not
visited that site since, I thought, the period of one month
had expired.
Having been unable to contact them (what a surprise!) I am
now writing to you in the hope that you might be able to help
me. I believe I have the right to be re-imbursed for the money
they have unduly taken from me. I also believe that was a
safe site but have now changed my mind, feeling very angry
also.
For your information, their contact details are as follows:
DATING DIRECT.COM LIMITED
27 OLD GLOUCESTER STREET
LONDON WC1N 3XX
My contact details:-
*****
My previous address at which I registered with them (I moved
on 2nd July):
*****
I look forward to hearing from you,
Yours faithfully,
Sophie ******
|
17/08/2007
hi there, i have been reading chris`s e mails on dating direct.I
received a e mail from them offering 3 days free.so i signed
up ,no free 3 days.So i presume they are offering 3 days free
as part of the free subscription which is always on site and
open to anyone.(can they offer something like that).
So i thought i would get in contact through the website (which
is on the bottom of all e mails).I have scanned the site,
no e mail, no tel no.Can they do that?
Just wondering if u had a e mail address or tel no (I think
for Darren).
Or even better could you fix it for me to meet the bloke!
Thanks William *******
Address supplied
|
15/08/2007
Hi i wonder if you can help me ? i have tried so hard to
contact a company called dating direct.
i have tried to get in touch with them because i do not
know how many times they have taken my subscription.
please can you offer any advice on how i can obtain there
phone number as i have tried everything i can think of.
my email address is ************** |
| 09/08/2007
THIS IS KIM K**** MEMBERSHIP NUMBER *******
I WAS A MEMBER WITH YOU AGENCY AND MY MEMBERSHIP HAS EXPIRED
SOME TIME AGO BUT YOU ARE STILL TAKING MONEY OUT OF MY MOTHERS
ACCOUNT WHICH I MIGHT TELL YOU YOU BETTER STOP NOW OR THE
POLICE WILL BE INFORMED AS YOU ARE TAKING MONEY WITHOUT CONSENT
AND AS YOU KNOW IS AGAINST THE LAW. |
| 08/08/2007
I am having trouble cancelling a dating direct account
do you happen to have a contact e mail for them
please reply to g******@btinternet.com
|
| 26/07/2007
I cannot get my login details,I keep sending my e-mail g******@hotmail.co.uk
but as yet have got nothing back.I have paid for six months
on the site but
cannot access it,my address is *********.
Thanks
Chris |
| 17/07/2007
Hi,
I can't believe that dating direct has no email, telephone
No or address you can contact! I have accidentally double
registered but there is no way of contacting them to tell
them!!!!
Please help!
Dea
|
| 25/06/2007
Hi there, I have copied an email sent to dating direct from
myself. I would be grateful for you veiws.
Dear Mr Richards,
I decided to subscribe to you website for ONE month today
at the reasonable cost of £9.99.
When I did not receive an email confirming my one months
subscription I went to view my account, this said that I had
SIX months subscription at a cost of £59.99!!! If I
had wanted six months subscription I would have renewed it
monthly, as I may have met someone in the first month anyway!!!
I rang my bank to cancel my card, & they explained that
£61 had been taken from my account from your company,
where did you get that figure?
I am absolutely appalled by the fact that you have no telephone
number, so that I could contact you to sort out this problem!
I had to telephone the office of fair trading for their advice
on this matter.
I have put my request for a refund by cheque for the difference
between the £9.99 & £ 61.00 & have sent
a copy recorded delivery for your urgent attention. I expect
to receive a refund & apology for your company's error
within seven days, or I will be forced to take further action,
although I do hope this will not be necessary,
Yours Sincerely,
Ms L ****** |
| 30/05/2007
Hello
I have just read the Dating Direct section on your website
and was wondering
if you could help with an issue i have with dating direct.
I signed up to the website for an initial fee. But what they
didnt state was
that i would be paying this fee every month, and im struggling
to contact
anyone to cancel this fee.
Have you got an email address or telephone number that I
can contact them on
please.
Yours Sincerley
Alex |
Click
here to register your own
views and experiences
of Dating Direct
If you want to recover
money from Dating Direct or write a formal letter of complaint,
you may want to see our complaint letter
writing service. |
