Our Track Record of
Successful Complaints

Sold a faulty JAZZ drive and were un-cooperative in replacing it.
Until we stepped in!

This customer bought a sofa-bed from DFS which was not fit for purpose. DFS have replaced the cushions and the long-running saga continues.

Thank you, yet again, for a quick and quality service on your behalf.
The letter is fine.

Anet V.

This client was one of many who contacted us complaining about their letting agent, Aston Fox, who was taking their tenants money and not passing it on to them. The letter did the trick; we terminated their two-year contract and recovered more than £2,000 in back rent.

Your attachment letter to Aston Fox is perfect.
Please go ahead and send letter as soon as possible.

This lady experienced a living nightmare with a new, expensive and useless PC purchased from Dixons. Dixons were characteristically un-concerned and our client was not ready to take things further.

This letter sounds excellent. The tone is exactly right.
I am very happy with this.

Antionette J.

This lady was fleeced by a builder. The builder didn't budge and our client was not willing to take things further.

Hi Chris. Thankyou for the draft you sent, and for all the trouble you went to.
The letter is fine, and as accurate as it can get
...
Chris, thankyou again for your help and support.
If it all turns out well I will be very pleased. If not, at least I will feel happier that I tried with your help.
I am going to be a regular donator to letsfixbritain whatever the outcome.

Anne M.

This customer found herself with no water when Thames Water cut her off. She sought £150 compensation but we managed to secure her only £50.

Thank you for all your assistance on this matter - will keep you inform on fresh developments.

Delphine

This was another victim of the London letting agency, Aston Fox. We recovered nearly £2,000 in missing rent for this client.

Hello Chris,

Finally we received the cheque. My wife, Andrea picked up the cheque at about 16:45 from the Aston Fox East Ham office. The amount is for 1,913.20. I will deposit cheque tomorrow then chase Stephanie for the balance of monies owed.

Thank you for all your help, as I know for certain if it was not for your solid letter writing and knowledge of this particular type of company, this (i.e. Receipt of cheque today) would not be possible. To conclude, as discussed I am happy for the additional 30.00 to be paid to you via the credit card option.

Eugene

Yet another victim of the London letting agency, Aston Fox, but this time our complaint letter didn't persuade them to pay up, so we worked extensively on the client's behalf, using a variety of techniques, and eventually recovered all of the missing more than £2,600. We worked on a no-won, no-fee basis, for a percentage of the recovered rent money.

Hi Chris,

Yes, well done.
Tomorrow I will go to the police station then I will let you know in the evening.

Many Thanks

Maria M.

Another Aston Fox client, who found that Aston Fox have an unfortunate tendency to retain money they don't own then avoid talking about it with their landlords. In this case, our letter got the money paid off, but our client was not yet willing to terminate his contract with Aston Fox.

Hi Chris, well i received my rent for May 2007 a few days ago, just after your letter actually, but still the rent for June 2007 is overdue ... [your service] is a pretty good job as it stands.

The Professionalism is what i liked best and your personal commitment to sort out people like this.

Overall service was very good

Hermaish H.

This customer cancelled a reservation at the London Heathrow Premier Travel Inn, with NINE DAYS to spare - easily meeting their cancellation deadline, yet found they had charged his card for the stay he didn't have.

They refused to refund on the grounds that - whilst they had no reason to doubt our client's word they could not find a record of the cancellation!

We wrote, they U-Turned on the same day, and our client says:

Well, that didn't take long, did it! Excellent result.
Well done you, and thank you.

Amazing how shut off these guys are - not a hint of sorry we didn't handle this better or anything...
Are we dealing with human beings? Or wot?

Yes, this does make a difference.

Would be very happy for you to use this as an example and/or to provide a testimonial.

...

Once again, I thank you for your prompt, efficient handling of this, (and an enjoyable dialogue), and I will be very happy to recommend you without reservation to anyone else battling with the treacle of obstructive zomboid bureaucracy.

All good wishes