| 1. |
Write down the facts of the case .
Be sure to do the following, to minimize the need for seeking
clarification:
-
Provide your full name and postal address
-
Provide the full name and postal address
of the organisation you are complaining about
-
Include dates for all events - and list
them in date order
-
Use the full names of the individuals
involved
-
State the facts clearly, accurately,
completely, and without exaggeration
-
Say what outcome you are looking for
(compensation, refund, etc. - and how much)
-
Email scans of all relevant documents
to us - or contact us for a postal address to send them
to.
When you have it all written down, send
it to the office here.
|
| 2. |
We will review it.
If we feel you have a case, we'll go to step 3.
If not, we'll refund all but £20 of your money. |
| 3. |
We will write a powerful
complaint letter for you, which will:
a. be printed on LFB-headed stationery
b. mention our high-profile website
c. mention our extensive experience and track record in
representing aggrieved clients
d. point to relevant laws or rules
e. list other steps we can take if the letter does not solve
the problem
f. push for a speedy resolution of your complaint
I hope you can see that all this means we're
more likely to succeed than an individual. |
| 4. |
You can review the complaint letter and
make any changes you feel are required. |
| 5. |
We will send this letter to your party. |
Usually,
this is all it takes to resolve the issue for you.
Job done! |
| 6. |
If not, we will tell you who to escalate
this to.find the appropriate agency to escalate the problem
to.
Or we can workt he problem fuirther for you, sometimes on
a no-win, no-fee basic.
|
